Support

Merivirta AI Optimizer writes AI proposals for product and collection titles, descriptions, SEO titles and meta descriptions. AI (Anthropic Claude) is included in every plan, with no AI account or key needed. You review, edit and apply proposals field by field, and can revert applied changes.

Contact us

Email: jere@merivirta.com
We reply within one business day, Monday to Friday, Finnish time (EET/EEST), in English or Finnish.

Please include your store’s myshopify domain, the product, collection or job the question is about, and what you expected to happen. Never send us your Shopify password.

Getting started

Install the app from the Shopify App Store. The Free plan works right away.
Open Settings. Under AI processing, allow Merivirta to process product text with Anthropic Claude and save. Optionally set the output language and your brand voice.
Under Store updates, select Turn on store updates and confirm, so approved changes can be applied.
Open Catalog, select products or collections, add target keywords or notes if you like, and generate proposals.
Open Proposals, review and edit each proposal, choose the fields to apply and confirm. You can revert later.

Frequently asked questions

Do I need an AI account or API key?

No. AI is included in every plan. Proposals are written by Anthropic Claude, run by Merivirta. You only allow AI processing once in Settings.

Who pays for the AI usage?

It is included in your plan. Each plan has a number of AI proposals per month, billed in advance by Shopify as part of the plan. There are no overage or extra AI charges.

What is sent to the AI?

Only the text of the products and collections you choose (title, description, SEO fields, handle, vendor, product type, tags, option names, and for collections sample product titles) plus your keywords, brand voice and notes. No customer or order data. Anthropic does not train its models on this data.

What does the app change in my store?

Only four fields of the products and collections you choose: title, description, SEO title and meta description. Prices, inventory, variants, handles, tags, images and collection rules are never changed. Nothing is written until you turn on store updates in Settings and approve a proposal.

Can I edit a proposal before applying it?

Yes. Open the proposal, compare the current and proposed text side by side, edit any field, and choose which fields to apply. A search result preview shows how the SEO title and meta description will look.

Can I undo an applied change?

Yes. Open the applied proposal and select Revert to original, or revert several proposals at once in Proposals. If the field was edited in Shopify after the change was applied, the app leaves it as it is so your newer edit is kept.

What if I edit a product in Shopify while a proposal is waiting?

Before writing, the app checks that each field still has the value the proposal was based on. If it changed, the proposal is marked Needs attention and nothing is overwritten. Generate a new proposal for the current content.

Does the AI make things up?

The AI is asked to use only facts from your existing product data, and proposals that reference facts not found in that data are rejected. AI output can still be wrong, so review every proposal before you apply it.

Which languages are supported?

Proposals can be written in the language of your current content or in English, Finnish, Swedish, Norwegian, Danish, German, French, Spanish, Italian, Dutch, Estonian, Polish or Portuguese. The app's own interface is in English.

How do I start from the Shopify admin or Sidekick?

Use More actions → Optimize with AI on a product or collection page, or select products in the product list and choose Optimize with AI. You can also ask Sidekick, for example to optimize the products of a collection for a keyword; the app opens with the selection and keywords filled in, and you start the job.

What counts towards my plan?

Each AI proposal for one product or collection counts as one. The count resets on the first day of each month in your store's time zone. When the month's proposals are used up, new proposals stop until next month or until you upgrade; there are no overage charges. Failed items don't count. Existing proposals can still be reviewed, applied and reverted.

How do I change my plan?

Open Plans in the app and choose a plan. Billing is handled by Shopify and appears on your Shopify bill.

What happens to my data when I uninstall?

Running jobs stop immediately. All data for your store (proposals, jobs, settings and activity log) is deleted 48 hours after uninstall, when Shopify sends its shop redaction request. Changes already applied stay in your store.

Troubleshooting

“AI is temporarily unavailable”: The AI service is paused on our side. Nothing was counted against your plan. Resume the job in Jobs a little later; if it continues, contact us.
“You've used all AI proposals included in your plan this month”: Upgrade in Plans and resume the job, or resume it after the monthly reset.
“Store updates are turned off”: Open Settings → Store updates and select Turn on store updates.
“Allow Merivirta to process your product content with Anthropic Claude in Settings first”: In Settings → AI processing, tick the checkbox and save.
“This would go over the AI proposals included in your plan this month”: Select fewer items, wait for next month, or choose a larger plan in Plans.
A job is slow or paused: Jobs run in the background, one job per store at a time. Rate limits are retried automatically. You can pause, resume, cancel and retry failed items in Jobs.

If the problem continues, email jere@merivirta.com. See also the privacy policy and terms of service.